CANCELLATION/REFUND POLICY AGREEMENT

This Agreement (“Agreement”) is made effective by and between Whose Apple Empowerment Center LLC dba Whose Apple Dynamic Coaching and Consultant Services (the “Company”), and purchaser of the digital product (hereafter “Client”), for the purpose of Client purchasing a digital product from the Company’s online shop (the “Product”). Client agrees to the terms and conditions below by checking the box in the online shopping cart checkout or by submitting payment for the Product.

1. Digital Product Usage. After purchasing the digital product, Client will be given access to the product materials within [48 hours] through a download delivered to his/her email or by immediate download after payment. Client will have lifetime access to the materials so long as the product(s) is/are available. Client is responsible for the accuracy of his/her email address.
   
2. Cancellation of Services. Refunds of canceled coaching appointments are governed by the terms of the Client contract. Please refer to the terms of that contract regarding rescheduling and/or refund of missed appointments,
3. Fees & Payment Processing. In consideration for access to the Product provided by Company, Client agrees to compensate Company the fee indicated on the online shopping cart. If any payment methods are declined by the online payment processor, Client shall provide a new eligible payment method before receiving access to the Product. In the event Client has already been given access to the Product and a payment method is declined, Company reserves the right to collect any and all outstanding receivables.
4. Refund Policy. Due to the nature of digital products being immediately accessible upon purchasing, no refunds of any fees or other amounts paid by Client in connection with the Product will be allowed under any circumstances.
5. Personal Information. By purchasing the Product, Client will be asked to provide personal information including his/her name, email address, mailing and billing address. Client agrees to allow Company access to this personal information for all lawful purposes. Client is responsible for the accuracy of the identifying information, maintaining the safety and security of his/her identifying information, and updating Company on any changes to his/her identifying information. The billing information provided to Company by Client will be kept secure and is subject to the same confidentiality and accuracy requirements as Client’s identifying information indicated above. Providing false or inaccurate information, or using the Product for fraud or unlawful activity, is grounds for immediate termination from the Product.
6. Copyright. Dr. Linda F. Williams owns the copyright to all digital downloads, and she reserves all rights to the material. None of the material may be used without written authorization.
7. Warranties and Liability. Company makes every effort to ensure that the Product is accurate and fit for the use of Company’s customers. However, Company takes no responsibility whatsoever for the suitability of the Product, and Company provides no warranties as to the function or use of the Product, whether express, implied, or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. Client agrees to indemnify Company against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of Client’s breach of these terms and conditions. Company shall not be liable to Client or any third party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.
8. Force Majeure. If the performance of this Agreement or any obligations hereunder is prevented, restricted or interfered with by reason of earthquake, fire, flood or other casualty or due to strikes, riot, storms, explosions, acts of God, death of him/herself or a family member, war, terrorism, or a similar occurrence or condition beyond the reasonable control of the parties, the party so affected shall, upon giving prompt notice to the other party, be excused from such performance during such prevention, restriction or interference, and any failure or delay resulting therefrom shall not be considered a breach of this Agreement.
9. Guarantees. Company does not make any guarantees as to the results, including financial or other personal gains, of Client’s use of the Product. Client agrees to take responsibility for Client’s own results regarding using the Product.
10. Release & Reasonable Expectations. Client has spent a satisfactory amount of time reviewing Company’s business and has a reasonable expectation that Company’s Product will produce different outcomes and results for each Client. Client understands and agrees that every client and final result using the Product is different.
11. Entire Agreement. This is a binding Agreement that incorporates the entire understanding of the parties, supersedes any other written or oral agreements between the parties, and any modifications must be in writing, signed by both parties, and physically attached to the original agreement.
12. Venue and Jurisdiction. The laws of the State of Michigan shall govern this contract, and any resulting arbitration shall take place within Kent County, Michigan. Both parties assume their individual responsibilities for all collection costs and legal fees incurred should enforcement of this Agreement become necessary.
13. Mediation and Arbitration. Any and all disputes or disagreements rising between the parties out of this Agreement upon which an amicable understanding cannot be reached, shall be decided first by mediation, and if mediation is unsuccessful, then arbitration in accordance with the procedural rules of the American Arbitration Association. The parties agree to be bound by the decision of the arbitrator(s). The arbitration proceeding shall take place in Kent County, Michigan, unless another location is mutually agreed to by the parties. The cost and expenses of the arbitrators shall be shared equally by the parties. Each party shall be responsible for its own costs and expenses in presenting the dispute for arbitration.
14. Transfer. This agreement cannot be transferred or assigned to any third party without written consent of both parties.
15. Severability. In the event that any part of this Agreement is found to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. Any failure by one or both parties to enforce a provision of this Agreement shall not constitute a waiver of any other portion or provision of this agreement.